Ordering and Shipping
Questions about your order or products featured online?
Email email@example.com or call (212)501-9400 for customer service.
Once your credit card is authorized, you will receive a confirmation email from us. Orders are processed in 2-3 business days. Once processed you will receive your order within 3-10 business days.
All orders received after 5pm EST will be processed the following day, this is inclusive of overnight orders. Weekend delivery is not available. Please note we do not process orders on weekends or holidays. Once your order is processed, you will receive your package within 3-10 business days.
Please be sure to double check your billing and shipping address when placing an order as we are unable to reroute packages.
Please reach out to customer service if you need to modify your order and we will do our best to accommodate your change depending on your order’s status. Should you need to cancel your order, please contact us via email with your order number. Please note orders can not be cancelled once they are shipped and will instead be refunded after the order has been received back at our store.
All orders are shipped by UPS or USPS on business days (Monday to Friday) excluding holidays. Weekend delivery is not available.
Domestic orders require a verified U.S. billing address, and we do not ship to freight forwarder addresses. PACHUTE reserves the right to cancel orders that do not meet these conditions.
We currently do not offer expedited shipping at this time. Please reach out to firstname.lastname@example.org for any questions regarding delivery timing and we will do our best to provide an accurate estimate of the package arrival date. PACHUTE is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
Lost or Stolen Packages: PACHUTE will file a claim with UPS or USPS on your behalf. Please note that these claims can take up to 20 days to process. PACHUTE is not responsible for any lost or stolen packages shipped without signature required that note a delivery confirmation to the correct shipping address.
Shipping charges are non-refundable. If package is refused or returned undeliverable, all round-trip shipping costs will be deducted from refund.
Sometimes a carrier marks a package as delivered in error. If you haven't received your order within three days, please reach out to our customer service team or the carrier directly.